Quote of the day

“It’s sort of like you’re a therapist. They tell you their life stories.”

— Ylonda Sherrod, an AT&T call center worker, tells the New York Times that replacing employees with AI systems will leave customers missing the human touch.

The big story

Why the balance of power in tech is shifting toward workers

February 2022

Something has changed for tech giants. Even as they continue to hold tremendous influence in our daily lives, a growing accountability movement has begun to check their power. Led in large part by tech workers themselves, a movement seeking reform of how these companies do business has taken on unprecedented momentum, particularly in the past year.

Concerns and anger over tech companies’ impact in the world is nothing new, of course. What’s changed is that workers are increasingly getting organized. Read the full story.