Every holiday return policy from Amazon, Walmart, Target, and more compared
Every holiday return policy from Amazon, Walmart, Target, and more compared
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Every holiday return policy from Amazon, Walmart, Target, and more compared
Jason Perlow/ZDNET
There are always two parts to the holiday shopping season: the buying and gifting phase and the receiving and returning phase. If the abundance of Black Friday deals already available is any indication, we’re currently in the midst of part one.
Also: Best early Black Friday deals: Amazon, Best Buy, Walmart, and more
Truth be told, no matter how much you think you know that special someone, or yourself, not every holiday gift is a guaranteed smash hit. Perhaps you should’ve ordered that pair of fuzzy winter boots a size larger, or that “new” laptop can’t seem to hold a charge; the odds are always stacked against you, and the ability to return a defective product is just as valuable as the discount it came with.
Below I’ve broken down the fine print of every major retailer and brand so you know exactly how long you have before the holiday shopping return window is closed, and which store offers the most security.
Holiday return policies for major retailers
|
Retailer |
Return window |
Return shipping |
In-store returns |
Unqualified items |
|
Until Jan. 31, 2024 |
Free, via UPS |
Yes, via Whole Foods, UPS, or Kohl’s |
Products from third-party sellers, downloadable content, gift cards |
|
|
Until Jan. 31, 2024 |
Free, via FedEx |
Yes, via Walmart |
Products from third-party sellers, downloadable content, gift cards |
|
|
Until Jan. 24, 2024 |
Free, via UPS |
Yes, via Target |
Products from third-party sellers, downloadable content, gift cards |
|
|
Until Jan. 13, 2023, or after 60 days for Totaltech members |
Free, via UPS, USPS, and FedEx |
Yes, via Best Buy |
Activatable devices, downloadable content, gift cards |
|
|
Within 90 days after purchase |
No |
Yes, via Costco |
Activatable devices, downloadable content, gift cards |
|
|
Until Feb. 1, 2024 |
Paid, via your shipping preference |
Yes, via B&H |
Products from third-party sellers, downloadable content, gift cards |
|
|
Until Jan. 31, 2024 |
Free, via UPS and FedEx |
No |
Products from third-party sellers, downloadable content, gift cards |
Holiday return policies for brands
|
Retailer |
Return window |
Return shipping |
In-store returns |
Unqualified items |
|
Until Jan. 8, 2024 |
Free, via UPS and FedEx |
Yes, via Apple store |
Downloadable digital content, gift cards |
|
|
Within 30 days after delivery |
Free, via FedEx |
Yes, via Samsung store |
None |
|
|
Within 15 days after delivery |
Free, via FedEx |
Yes, via Google store |
Downloadable digital content, SIM cards, gift cards |
|
|
Until Jan. 31, 2024 |
Free, via UPS |
Yes, via Microsoft store |
Downloadable digital content, gift cards |
|
|
Within 15 days after delivery |
Free, via FedEx |
No |
None |
|
|
Until Jan. 14, 2024 |
Free, via UPS and FedEx |
No |
Downloadable digital content, gift cards, large format printers, “Final Sale” items |
|
|
Within 30 days after delivery |
Free, via UPS |
No |
Lenovo Outlet orders, server/storage products |
FAQ
What is Amazon’s return policy?
While most of the items purchased from Amazon between now and Dec. 25, 2023 are eligible for a return until Jan. 31, 2023, the policy does not apply to every item on the platform.
Also: Amazon’s holiday gift to you: Extended returns signal start of shopping season
When shopping, you should pay close attention to whether you’re choosing products that are sold and shipped directly from Amazon, which qualify for the retailer’s extended return policy, and ones that are distributed by third-party sellers, which don’t qualify.
When in doubt, look for the “Returnable until Jan 31, 2024” label under the buy button on listings for confirmation. Downloadable and consumable digital products such as gift cards are not eligible for returns, period.
What happens if my item arrives damaged?
In the case that an item arrives damaged, either due to shipping or manufacturer defect, reach out to the retailer or brand’s customer service line immediately for further instruction. In most cases, the return or replacement process will be the same as usual.
However, there is a possibility that you may have to file an investigation claim with your local carrier if the damage is suspected to have occurred during shipping.
What if I don’t have my receipt?
Most stores will require you to have either a physical or digital receipt should you want to return a product. If you ordered from an e-commerce platform like Amazon, Walmart, or Newegg, the receipt should be available to you on your Orders page.
Also: The 50 best early Black Friday 2023 Walmart deals
That said, retailers like Costco, Macy’s, and Target do accept receipt-less returns. In some cases, you’ll have to settle for store credit instead of getting actual cash back.
For physical purchases, it’s always good practice to take a picture of the receipt in case the item is not as described or you change your mind.
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